Patient Account Representative (31849)

Duties/Responsibilities

• Answer all incoming calls and triage as needed
• Work with other teams to gather information needed to resolve patient questions or concerns
• Initiate calls to collect payments using assigned workqueues
• Initiate calls to obtain COB information
• Communicate non-par insurance information as needed
• Update insurance/demographic information while on the phone with patient
• Create Self Pay estimates
• Mail to patients without MyChart
• Establish payment arrangements with patients using up to date rates provided by Team Lead, Supervisor or Manager
• Monitor payment plans using workqueues and follow up with patients when payment lapses occur
• Explain Financial Assistance options to patients. Send out applications when requested.
• Process credit cards payments over the phone and those coming via mail
• Follow up on probate, estate issues, bankruptcy and other assigned tasks
• Follow established policies, control processes, procedure and guidelines
• Check email frequently throughout the day to ensure all communications are received
• Other duties as assigned

Requirements

• Strong problem-solving skills
• Possess strong computer skills, including proficiency in Excel
• Demonstrate excellent oral and written communication skills in order to effectively communicate with patients, physicians, peers, insurance companies and pharmacy personnel
• Have a broad knowledge of medical terminology
• The ability to prioritize and multi-task and must be able to function in a fast paced, at times, stressful environment
• Be able to function independently and as part of a team
• Proficient in EPIC

Qualifications

• High school diploma or equivalent
• At least 2 years related experience required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Job Summary

• Reporting to the Site Supervisor, the Patient Accounts Billing Specialist will provide support to the Practice by collecting patient payments

Job Summary

• Selected as a Top Workplace 8 Times
• Competitive Pay
• Very Fast-Growing Practice

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 hour shift
• Monday - Friday
• 8:30am - 5:00pm