Patient Account Registrar - Norristown Family Medicine

Responsibilities

• Offer customer service, communications, and appropriate distribution of phone calls and messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines.

Qualifications

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist/Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a phone receptionist, health information associate or equivalent.
• A high school diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required.
• Experience with an electronic practice management system is preferred.
• Familiarity with multi-line phones/ACD phones is preferred.
• Medical terminology is preferred.