Patient Account Customer Service Rep - Ochsner Home Medical Equipment

Responsibilities

• Promptly replies and provides accurate information to customers regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately.
• Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved within the prescribed period.
• Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility.
• Edicates the debtor on any available payment options, as well as explain the financial impact of various alternatives.
• Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Ensures each call is handled appropriately and effectively to ensure the highest level of patient satisfaction.

Requirements

• Education Required – High School diploma or equivalent
• Work Experience Preferred – Bachelor's degree
• Required – 1 year of customer service, healthcare, or office experience
• Preferred – Previous Call Center Experience
• Experience with medical terminology in a medical billing environment
• Knowledge Skills And Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Able to perform effectively under conditions of fluctuating workload
• Works with minimal supervision and makes independent decisions.