Patient Access Tech

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Congducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• A high school diploma or equivalent is required.
• Two to three years of related work experience are preferred.
• A minimum of six months customer service experience is required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology is preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills is required.
• Must be able to travel to varying work locations as needed.
• Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.
• Frequent potential exposure to illness through routine work environment within a patient care area.

PHYSICAL REQUIREMENTS

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