PATIENT ACCESS SVC CENTER REP I

About the role

Schedules, pre-registers and secure financial clearance for outpatient services served. Communicates estimated financial responsibility to patients and executes concierge concept of centralized scheduling.

Qualifications

• High School Diploma required
• 1 to 2 years related experience required
• Call Center experience preferred

Requirements

• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Basic computer skills to include Windows operating system and Microsoft Office products.
• Basic knowledge of insurance plans, coverage types and medical terminology.
• Correct all quality assurance errors identified within appropriate time.
• Communicate effectively with all levels of staff and departments.
• Demonstrate excellent phone rapport.
• Demonstrate flexibility and cooperative attitude.