Patient Access - Surgical Office

About the role

This is a phone-based position to register patients, schedule appointments and surgeries, verify demographic, clinical, financial, and insurance information during the (pre)-registration process, accept point-of-service payments or provide guidance for payment options, and clear the patient for service delivery. The position is located at 1182 Troy Schenectady Road, Latham, NY.

Responsibilities

• Verify patient identification, demographic information, and insurance coverage
• Accept point-of-service payments
• Enter patient information accurately into appropriate hospital information system(s)
• Refer patients with questions regarding financial liability to appropriate resource(s)
• Accept medical authorization or referral forms, if appropriate
• Process key documents to facilitate obtaining insurance information
• Provide payment estimates for out-of-pocket costs
• Educate patients/families on the use of registration kiosks or online systems
• Identify routine issues and escalate to Lead Patient Access Concierge

Requirements

• High school diploma; associate degree preferred
• One to three (1–3) years of experience within a hospital or clinic environment, an insurance company, managed care organization, or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities; consideration may be given for commensurate customer service experience in another industry
• Knowledge of insurance and governmental programs, regulations, and billing processes (Medicare, Medicaid, Social Security Disability, CHAMPUS, and Supplemental Security Income Disability), managed care contracts, and coordination of benefits preferred
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) preferred
• Basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel)
• Excellent communication skills, both verbal and written; data entry skills; organizational abilities
• Superior interpersonal skills necessary for interacting with customers and colleagues
• Accuracy, attention to detail, ability to work independently, and good time management skills required
• Must be a self-starter comfortable working in a fast-paced, results-oriented, collaborative, people-centered environment

Benefits

• Competitive pay
• Paid time off
• Tuition reimbursement

Pay

$17.59 – $21.80 per hour; pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Schedule

Office hours – Monday through Friday

Advancement

Strong orientation program, generous tuition allowance, and career development