Patient Access Supervisor

About the role

The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assists Patient Access Manager with day-to-day operations.

Responsibilities

• Captures and processes patient registration data.
• Maintains accurate and up-to-date patient records.
• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training to staff.
• Maintains a working knowledge of functions in area of responsibility.
• Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
• Conducts and oversees orientation and training of all Patient Access staff.
• Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.
• Assists Patient Access Manager with day-to-day operations.

Requirements

• 2 Year/ Associates Degree or 4 year/ Bachelor's Degree, Business preferred
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others
• High degree of analytical ability
• Working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements

Qualifications

• High School Diploma, GED, or equivalent experience

Skills

• Decision Making
• Courage
• Influencing
• Coaching & Developing Others
• Emotional Intelligence
• Creating an Inclusive Environment

Benefits

Join an award-winning company with multiple recognitions including:

• Five-time winner of “Best in KLAS”
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
• Everest Group's RCM Operations PEAK Matrix Assessment
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards
• Energage Top Workplaces USA
• Fortune Media Best Workplaces in Healthcare
• Monster Top Workplace for Remote Work
• Great Place to Work certified

Pay

This position pays between $47,400 - $59,250/yr based on experience.

Schedule

This position is an on-site role, and candidates must be able to work on-site at Mercy - St Vincent Medical Center in Toledo, OH.