Patient Access Staffing Coordinator

About the role

The Patient Access Staffing Coordinator provides tactical workforce planning, real-time support, and analytical insights to ensure appropriate staffing and service levels within the Patient Access Center (PAC). This role partners closely with access center operations and leadership to forecast demand, optimize schedules, monitor real-time performance, and support data-driven decision-making.

Responsibilities

• Assess real-time conditions and respond quickly to operational disruptions
• Optimize schedules to ensure appropriate staffing levels
• Maintain accurate forecasts to support effective workforce planning
• Monitor real-time performance and identify areas for improvement
• Analyze trends to reduce risk and improve service level performance

Requirements

• A proficient working understanding of the interdependencies between forecasting, capacity planning, staffing, scheduling, adherence, and service-level performance in a high-volume contact center environment
• Bachelor’s degree and/or 3+ years of experience in workforce management within a high-volume, multi-skilled, multi-site contact center environment
• OR current Patient Access Center team member with 1+ years of experience and demonstrated capability in workforce functions

Qualifications

• N/A

Skills

• Staff scheduling experience

Benefits

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.

Pay

Compensation Range: $29.16 - $43.73 per hour

Schedule

Full-time employment (2080 hours worked per calendar year)

Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve.

Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation.

Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community.

The future starts here. Our Commitment Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.