Patient Access Specialist - Referrals | HVC

Responsibilities

• Processes all new patient and testing referrals via fax or electronic.
• Schedules diagnostic tests and new patient referrals.
• Ensures indication sheets are completed correctly before scheduling diagnostic tests.
• Answers incoming calls within three rings and routes calls appropriately.
• Greets patients as they walk into the clinic with a smile.
• Checks patients in for appointments.
• Makes copies of appropriate insurance cards and identification and scans into Allscripts.
• Obtains patient demographics information and maintains this information in Allscripts.
• Obtains updated information including signature on New Year paperwork when patient presents for care.
• Prints care slips for appointments.
• Files documents in charts.
• Schedules appointments and procedures and charts them appropriately.
• Schedules patients by phone and who present in person.
• Makes new charts (Dequincy) and verifies all appropriate forms are organized correctly before office visit.
• Schedules patients by phone and who present in person.
• Maintains schedules for all doctors as needed.
• Works with each physician's nurse for scheduling, canceling and rescheduling patients as needed.
• Trains new employees on the check-in.
• Handles other duties as assigned.

Requirements

• High school graduate.
• Advanced computer skills.
• Ability to communicate with patient, family, peers and medical personnel.
• Basic mathematical skills.
• Must be able to apply good judgment when making decisions, and have advanced prioritization skills.

Qualifications

• Professional written and verbal communication and interpersonal skills.
• Ability to deal with stressful situations and conflict resolution.

Skills

• Excellent communication skills.
• Strong organizational skills.
• Attention to detail.
• Ability to prioritize tasks effectively.

Benefits

• Nationally certified Great Place to Work.
• Opportunity for professional growth and employee well-being.
• Team environment where contributions are valued and success is celebrated.

Pay

• Competitive compensation package.

Schedule

• Flexible work schedule to accommodate patient needs.

Company Information

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.