Patient Access Specialist (PRN)

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

This is an entry-level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. This position is an onsite role at Tower - Pottstown Hospital in Pottstown, PA.

Responsibilities

• Perform admitting duties for all patients, including assigning accurate MRNs, completing medical necessity/compliance checks, providing patient instructions, collecting insurance information, processing physician orders, and utilizing an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service with compassion.
• Meet point of service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, including audits for other employees, departments, and facilities.
• Pre-register patient accounts prior to visits, including inbound/outbound calling to obtain demographic, insurance, and financial information, and collect point-of-service payments and past-due balances.
• Explain and obtain signatures for general consent for treatment forms and distribute patient education documents (e.g., Important Message from Medicare, MOON form, ABN).
• Review insurance eligibility responses and enter benefit data to support clean claim rates.
• Screen for medical necessity using ABN software and inform Medicare patients of potential non-payment.

Requirements

• High School Diploma/GED required.
• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation, including AI, to improve processes and patient/client experiences.

Qualifications

• CRCR certification required within 9 months of hire (company-paid).

Pay

This position starts at $17.00 - $18.15/hr based on experience.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well-being programs).
• Professional development: company-paid certification and tuition reimbursement.
• Quarterly and annual incentive programs for high performers.
• Collaborative, growth-focused culture with a commitment to innovation and work-life flexibility.

About Ensemble

Ensemble is an award-winning company recognized for excellence in revenue cycle management and workplace culture, including:

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate HBI Revenue Cycle Awards (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).