Patient Access Specialist - PRN

About the role

The Patient Access Specialist champion role is an ENTRY LEVEL CAREER OPPORTUNITY OFFERING bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities. This position pays between $17.00 - $18.15/hr based on experience and is an ONSITE role at Methodist - Southaven.

Responsibilities

• Perform admitting duties for all patients admitted for services at the hospital.
• Complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
• Conduct audits of accounts and assure that all forms are completed accurately, timely to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information, including collecting point of service collections and past due balances, including payment plan options.
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures, and witness names.
• Distribute and document patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and other forms implemented for future services.
• Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code, enter benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
• Screens medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of tests by Medicare and distribute the ABN as appropriate.
• Distribute and document other designated forms and pamphlets.

Requirements

• 1+ years of customer service experience.

Qualifications

• High School Diploma/GED.
• CRCR certification required within 6 months of hire (company paid).

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Strong attention to detail.
• Knowledge of healthcare regulations and compliance.

Benefits

• Comprehensive benefits package.
• Professional certification opportunities.
• Tuition reimbursement.
• Quarterly and annual incentive programs.
• Work-life flexibility.
• Employee recognition programs.

Pay

This position pays between $17.00 - $18.15/hr based on experience.

Schedule

This position is an ONSITE role at Methodist - Southaven.