Patient Access Specialist - Part Time Evenings
Northwestern Medicine · Chicago, IL · 3 wk ago
On-siteMarketingPart-time
We need to output HTML fragment with sections: About the role? The posting includes description about mission etc. We'll create sections: About the role (maybe from first paragraph), Responsibilities (list), Qualifications (list), Benefits (list). Also Shift/Hours: "Shift/Hours - 3 days per week, 11:00 AM–7:30 PM" -> that is schedule, we can include Schedule section. Pay not mentioned, so omit Pay. Benefits: they described benefits generically: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Also mention "wide range of benefits" and link. We'll list those specifics.
We must not repeat job title. No headings for Job ID etc. Remove boilerplate: EOE, EEO, background check, AI disclosure, etc. Also remove duplicated lines.
We need to preserve all substantive information. Let's extract.
Substantive content:
- Intro paragraph: "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?"
- Job Description Shift/Hours: "Shift/Hours - 3 days per week, 11:00 AM–7:30 PM"
- The Patient Access Specialist reflects the mission... (maybe part of About the role). We'll incorporate into About the role.
- Responsibilities: list bullet points (many). We'll need to capture all responsibilities as list items.
- Communication and Collaboration: maybe part of responsibilities? Could be separate but we can include under Responsibilities as they are duties.
- Technology: also duties.
- Efficiency, Process Improvement, and Business Growth: also duties.
Thus we can have one Responsibilities section covering all duty bullet points.
- Qualifications Required: list.
- Preferred: list.
- Benefits: list specifics: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Also mention "wide range of benefits" and link to benefits page.
- Schedule: 3 days per week, 11:00 AM–7:30 PM.
We must not include boilerplate like EOE, background check, AI disclosure, etc.
We must not include duplicated lines.
We must not create sections with filler like "commensurate with experience". Not present.
We need to use for section headings. Use
for section headings. Use - for any list. Use
for prose.
We must output only HTML fragment.
Let's craft.
Structure:
About the role
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities
- Consistently practices Patients First philosophy and adheres to high standards of customer service, setting an example to peers and coworkers by fostering a team atmosphere.
- Responds to questions and concerns; forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPAA regulations.
- Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Completes other duties assigned by manager.
- Cross-training between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patient in financial or safety risk.
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
- Collects authorization numbers in appropriate systems as applicable.
- Provides professional and constructive environment for communication across units/departments and resolves operational issues.
- May attend intra/interdepartmental meetings which involve walking within NM Campus.
- Communicates customer satisfaction issues to appropriate individuals.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
- Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
- Accommodates all levels of communication ability.
- Utilizes multiple online order retrieval systems to verify or print the patients order.
- Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
- Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
- Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
- Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
- Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
- Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
- Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
- Understands departmental and individual quality metrics.
- Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
- Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
- Participates in departmental quality improvement activities.
- Provides ideas and suggestions for process improvements within the department.
- Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
- Adjusts processes as needed to meet standards.
- Uses organizational and unit/department resources efficiently.
- Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
- Understands that schedule may change to reflect shifting business needs.
- Evolves and learns as healthcare policies change.
Qualifications
- High School diploma or equivalent.
- 2-3 years customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem solving skills.
Preferred Qualifications
- Additional education.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- Wide range of benefits supporting physical, emotional, and financial well‑being (see Northwestern Medicine Benefits page for details)
Schedule
3 days per week, 11:00 AM–7:30 PM
We must ensure no duplicate content. The responsibilities list is long but includes all bullet points from posting. Need to verify we didn't miss any.
Let's scan original responsibilities block:
"Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time. Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patient in financial or safety risk. Other duties as assigned."
Then Communication and Collaboration block: many bullet-like sentences.
We captured many but need to ensure we included each distinct point.
Let's list Communication and Collaboration points:
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
- Collects authorization numbers in appropriate systems as applicable.
- Provides professional and constructive environment for communication across units/departments and resolves operational issues.
- May attend intra/interdepartmental meetings which involve walking within NM Campus.
- Communicates customer satisfaction issues to appropriate individuals.
- Demonstrates teamwork by helping co-workers within and across
for prose. We must output only HTML fragment. Let's craft. Structure:
About the role
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities
- Consistently practices Patients First philosophy and adheres to high standards of customer service, setting an example to peers and coworkers by fostering a team atmosphere.
- Responds to questions and concerns; forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPAA regulations.
- Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Completes other duties assigned by manager.
- Cross-training between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patient in financial or safety risk.
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
- Collects authorization numbers in appropriate systems as applicable.
- Provides professional and constructive environment for communication across units/departments and resolves operational issues.
- May attend intra/interdepartmental meetings which involve walking within NM Campus.
- Communicates customer satisfaction issues to appropriate individuals.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
- Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
- Accommodates all levels of communication ability.
- Utilizes multiple online order retrieval systems to verify or print the patients order.
- Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
- Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
- Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
- Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
- Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
- Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
- Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
- Understands departmental and individual quality metrics.
- Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
- Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
- Participates in departmental quality improvement activities.
- Provides ideas and suggestions for process improvements within the department.
- Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
- Adjusts processes as needed to meet standards.
- Uses organizational and unit/department resources efficiently.
- Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
- Understands that schedule may change to reflect shifting business needs.
- Evolves and learns as healthcare policies change.
Qualifications
- High School diploma or equivalent.
- 2-3 years customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem solving skills.
Preferred Qualifications
- Additional education.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- Wide range of benefits supporting physical, emotional, and financial well‑being (see Northwestern Medicine Benefits page for details)
Schedule
3 days per week, 11:00 AM–7:30 PM
We must ensure no duplicate content. The responsibilities list is long but includes all bullet points from posting. Need to verify we didn't miss any. Let's scan original responsibilities block: "Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time. Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patient in financial or safety risk. Other duties as assigned." Then Communication and Collaboration block: many bullet-like sentences. We captured many but need to ensure we included each distinct point. Let's list Communication and Collaboration points: - Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. - Collects authorization numbers in appropriate systems as applicable. - Provides professional and constructive environment for communication across units/departments and resolves operational issues. - May attend intra/interdepartmental meetings which involve walking within NM Campus. - Communicates customer satisfaction issues to appropriate individuals. - Demonstrates teamwork by helping co-workers within and across