Patient Access Specialist (Part-Time, Evening Shift)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to extract substantive content: The posting includes:
- Intro paragraph: "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?" This is about the organization and benefits. Could be "About the role" or maybe "About Northwestern Medicine". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for the intro.
- Job Description heading: "Job Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards." That's prose.
- Hours: PT 3:30p - 12a (Part-time schedule). That's schedule info. Should we include a Schedule section? The posting actually states schedule: PT 3:30p - 12a. So we can include a Schedule section with that info. According to instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. So we can include Schedule.
- Responsibilities: a long list of duties. We'll put under
Responsibilities
with - each duty.
- Communication and Collaboration: could be part of Responsibilities or separate? It's a subsection but we can incorporate into Responsibilities list.
- Technology: also part of Responsibilities.
- Efficiency, Process Improvement, and Business Growth: also part of Responsibilities.
Thus we can have one Responsibilities section with all duties grouped maybe but we can keep as one list.
- Qualifications Required: list of required qualifications. We'll put under
Qualifications
(or Requirements?). The instruction includes Requirements and Qualifications as possible headings. We have "Qualifications Required:" and "Preferred:" So we can have Qualifications section with required and preferred maybe as sublists? But we need to preserve all substantive info. Could do Qualifications
then - for each required, and maybe a note for preferred. Or separate Required and Preferred headings? The instruction says use headings like Requirements, Qualifications, Skills. We could have
Qualifications
and inside we can have Required: ...
then for each? But they said use - for any list of duties/requirements/benefits. So we can make a list for required qualifications and another for preferred qualifications.
- Benefits: The posting includes a Benefits section: "We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible."
That's substantive benefits info. So we should include a Benefits section with that prose (maybe as
). Also we could list specific benefits mentioned earlier: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Those were in intro. But we can keep them in About the role or Benefits. The instruction: Prefer a few substantive sections over many thin ones. So we could combine benefits info into Benefits section.
- Pay: Not mentioned. So we should not create Pay section.
- Schedule: we have PT 3:30p - 12a. So include Schedule section.
- Additional Information: includes EEO, background check, AI disclosure. Those are boilerplate/legal; we should remove them per instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should drop the EEO, background check, AI disclosure, etc. Also the "Additional Information" heading and its content is mostly boilerplate; we should remove.
Thus final HTML: sections: About the role (intro), Responsibilities (list), Qualifications (list required and preferred), Benefits (prose), Schedule (PT 3:30p - 12a). Possibly also include Hours? Already schedule.
We need to ensure we don't repeat job title. Not using.
We need to preserve all substantive information: Let's extract all substantive sentences.
Intro paragraph: "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?" That's substantive.
Job Description sentence: "The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards." Keep.
Responsibilities: many bullet points. We'll list each as
- . Need to ensure we capture all.
Let's list responsibilities from the text:
- Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
- Responds to questions and concerns.
- Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPAA regulations.
- Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Completes other duties assigned by manager.
- Cross-training between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patient in financial or safety risk.
- Other duties as assigned.
- Communication and Collaboration: Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
- Collects authorization numbers in appropriate systems as applicable.
- Provides professional and constructive environment for communication across units/departments and resolves operational issues.
- May attend intra/interdepartmental meetings which involve walking within NM Campus.
- Communicates customer satisfaction issues to appropriate individuals.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
- Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
- Accommodates all levels of communication ability.
- Technology: Utilizes multiple online order retrieval systems to verify or print the patients order.
- Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
- Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
- Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
- Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
- Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
- Efficiency, Process Improvement, and Business Growth: Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
- Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
- Understands departmental and individual quality metrics.
- Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
- Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
- Participates in departmental quality improvement activities.
- Provides ideas and suggestions for process improvements within the department.
- Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
- Adjusts processes as needed to meet standards.
- Uses organizational and unit/department resources efficiently.
- Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
- Understands that schedule may change to reflect shifting business needs.
- Evolves and learns as healthcare policies change.
That's a lot. We'll keep them as list items.
Qualifications Required:
- High School diploma or equivalent.
- 2-3 years customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Excellent verbal and written communication skills. (duplicate? but we keep)
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem solving skills.
Preferred:
- Additional education.
- Additional language skills
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to extract substantive content: The posting includes: - Intro paragraph: "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?" This is about the organization and benefits. Could be "About the role" or maybe "About Northwestern Medicine". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for the intro. - Job Description heading: "Job Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards." That's prose. - Hours: PT 3:30p - 12a (Part-time schedule). That's schedule info. Should we include a Schedule section? The posting actually states schedule: PT 3:30p - 12a. So we can include a Schedule section with that info. According to instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. So we can include Schedule. - Responsibilities: a long list of duties. We'll put under
Responsibilities
with- each duty.
- Communication and Collaboration: could be part of Responsibilities or separate? It's a subsection but we can incorporate into Responsibilities list.
- Technology: also part of Responsibilities.
- Efficiency, Process Improvement, and Business Growth: also part of Responsibilities.
Thus we can have one Responsibilities section with all duties grouped maybe but we can keep as one list.
- Qualifications Required: list of required qualifications. We'll put under
Qualifications
(or Requirements?). The instruction includes Requirements and Qualifications as possible headings. We have "Qualifications Required:" and "Preferred:" So we can have Qualifications section with required and preferred maybe as sublists? But we need to preserve all substantive info. Could doQualifications
then- for each required, and maybe a note for preferred. Or separate Required and Preferred headings? The instruction says use headings like Requirements, Qualifications, Skills. We could have
Qualifications
and inside we can haveRequired: ...
then- for each? But they said use
- for any list of duties/requirements/benefits. So we can make a list for required qualifications and another for preferred qualifications.
- Benefits: The posting includes a Benefits section: "We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible."
That's substantive benefits info. So we should include a Benefits section with that prose (maybe as
). Also we could list specific benefits mentioned earlier: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Those were in intro. But we can keep them in About the role or Benefits. The instruction: Prefer a few substantive sections over many thin ones. So we could combine benefits info into Benefits section. - Pay: Not mentioned. So we should not create Pay section. - Schedule: we have PT 3:30p - 12a. So include Schedule section. - Additional Information: includes EEO, background check, AI disclosure. Those are boilerplate/legal; we should remove them per instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should drop the EEO, background check, AI disclosure, etc. Also the "Additional Information" heading and its content is mostly boilerplate; we should remove. Thus final HTML: sections: About the role (intro), Responsibilities (list), Qualifications (list required and preferred), Benefits (prose), Schedule (PT 3:30p - 12a). Possibly also include Hours? Already schedule. We need to ensure we don't repeat job title. Not using. We need to preserve all substantive information: Let's extract all substantive sentences. Intro paragraph: "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?" That's substantive. Job Description sentence: "The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards." Keep. Responsibilities: many bullet points. We'll list each as
- . Need to ensure we capture all. Let's list responsibilities from the text: - Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. - Responds to questions and concerns. - Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. - Maintains patient confidentiality per HIPAA regulations. - Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. - Exceeds all consumer requests and alerts management of issues or concerns that require escalation. - Correctly identifies and collects patient demographic information in accordance with organization standards. - Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. - Reaches out to patients to schedule an appointment as defined. - Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. - Informs patients of any issues with securing the financial account for their encounter. - Completes out-of-pocket estimations as requested by patients. - Provides training and education as needed. - Manages work schedule efficiently, completing tasks and assignments on time. - Completes other duties assigned by manager. - Cross-training between various departments will take place to ensure coverage. - Participates in Quality Assurance reviews to ensure integrity of patient data information. - Uses effective service recovery skills to solve problems or service breakdowns when they occur. - Utilizes department and hospital policies and procedures to complete assigned tasks. - Adheres to all department policies and compliance requirements. - Avoids putting patient in financial or safety risk. - Other duties as assigned. - Communication and Collaboration: Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. - Collects authorization numbers in appropriate systems as applicable. - Provides professional and constructive environment for communication across units/departments and resolves operational issues. - May attend intra/interdepartmental meetings which involve walking within NM Campus. - Communicates customer satisfaction issues to appropriate individuals. - Demonstrates teamwork by helping co-workers within and across departments. - Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. - Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care. - Accommodates all levels of communication ability. - Technology: Utilizes multiple online order retrieval systems to verify or print the patients order. - Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary. - Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic. - Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position. - Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable. - Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct. - Efficiency, Process Improvement, and Business Growth: Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records. - Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system. - Understands departmental and individual quality metrics. - Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions. - Evaluates procedures and suggests improvements to enhance customer service and operational efficiency. - Participates in departmental quality improvement activities. - Provides ideas and suggestions for process improvements within the department. - Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards. - Adjusts processes as needed to meet standards. - Uses organizational and unit/department resources efficiently. - Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information. - Understands that schedule may change to reflect shifting business needs. - Evolves and learns as healthcare policies change. That's a lot. We'll keep them as list items. Qualifications Required: - High School diploma or equivalent. - 2-3 years customer service or medical office experience. - Excellent interpersonal, verbal, and written communication skills. - Proficiency in computer data-entry/typing. - Excellent verbal and written communication skills. (duplicate? but we keep) - Ability to read, write, and communicate effectively in English. - Basic Computer Skills. - Ability to type 40 wpm. - Ability to multi-task. - Customer service oriented. - Excellent organizational, time management, analytical, and problem solving skills. Preferred: - Additional education. - Additional language skills
- for any list of duties/requirements/benefits. So we can make a list for required qualifications and another for preferred qualifications.
- Benefits: The posting includes a Benefits section: "We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible."
That's substantive benefits info. So we should include a Benefits section with that prose (maybe as
- for each required, and maybe a note for preferred. Or separate Required and Preferred headings? The instruction says use headings like Requirements, Qualifications, Skills. We could have