Patient Access Specialist - Part Time 32 hours
Northwestern Medicine · Chicago, IL · 1 mo ago
RemoteRemoteMarketingPart-time
We need to output HTML fragment with sections: About the role? The posting includes description paragraphs before "Job Description". We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to parse content.
First paragraph: "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?" This is about the role/company. Could be "About the role". We'll put that in
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to parse content.
First paragraph: "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?" This is about the role/company. Could be "About the role". We'll put that in About the role
with
containing that paragraph. Then "Job Description The Patient Access Specialist reflects the mission..." This is more description; could be part of About the role or separate? Might be considered part of About the role. We'll combine. Then "Responsibilities:" followed by a long list of bullet-like sentences. We'll create
Responsibilities
with- each item.
We need to split responsibilities into list items. The text after "Responsibilities:" includes many sentences separated by periods. We'll need to extract each duty as separate list item. We'll need to preserve all substantive info; we can split by sentences but ensure not to lose content.
Let's extract responsibilities sentences:
"Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere."
"Responds to questions and concerns."
"Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary."
"Maintains patient confidentiality per HIPAA regulations."
"Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine."
"Exceeds all consumer requests and alerts management of issues or concerns that require escalation."
"Correctly identifies and collects patient demographic information in accordance with organization standards."
"Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner."
"Reaches out to patients to schedule an appointment as defined."
"Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails."
"Informs patients of any issues with securing the financial account for their encounter."
"Completes out-of-pocket estimations as requested by patients."
"Provides training and education as needed."
"Manages work schedule efficiently, completing tasks and assignments on time."
"Completes other duties assigned by manager."
"Cross-training between various departments will take place to ensure coverage."
"Participates in Quality Assurance reviews to ensure integrity of patient data information."
"Uses effective service recovery skills to solve problems or service breakdowns when they occur."
"Utilizes department and hospital policies and procedures to complete assigned tasks."
"Adheres to all department policies and compliance requirements."
"Avoids putting patient in financial or safety risk."
"Other duties as assigned."
Then there is a subheading "Communication and Collaboration:" with more items. Should we treat as part of responsibilities? Probably yes, still responsibilities. We'll include them as list items under Responsibilities.
Communication and Collaboration items:
"Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations."
"Collects authorization numbers in appropriate systems as applicable."
"Provides professional and constructive environment for communication across units/departments and resolves operational issues."
"May attend intra/interdepartmental meetings which involve walking within NM Campus."
"Communicates customer satisfaction issues to appropriate individuals."
"Demonstrates teamwork by helping co-workers within and across departments."
"Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others."
"Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care."
"Accommodates all levels of communication ability."
Then "Technology:" subheading with items:
"Utilizes multiple online order retrieval systems to verify or print the patients order."
"Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary."
"Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic."
"Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position."
"Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable."
"Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct."
Then "Efficiency, Process Improvement, and Business Growth:" subheading with items:
"Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records."
"Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system."
"Understands departmental and individual quality metrics."
"Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions."
"Evaluates procedures and suggests improvements to enhance customer service and operational efficiency."
"Participates in departmental quality improvement activities."
"Provides ideas and suggestions for process improvements within the department."
"Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards."
"Adjusts processes as needed to meet standards."
"Uses organizational and unit/department resources efficiently."
"Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information."
"Understands that schedule may change to reflect shifting business needs."
"Evolves and learns as healthcare policies change."
Now after that we have "EOE including Disabled and Veterans." That's boilerplate EEO; we should remove.
Then "Qualifications Required:" list.
We need to decide sections: Qualifications (maybe combine Required and Preferred). Also Skills maybe separate? The instruction: Use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have qualifications list; we could put under
Qualifications
. Requirements maybe same as qualifications? Could combine. But we need to avoid thin sections. We'll put qualifications under Qualifications. We also have "Preferred:" list; we can include under same Qualifications section maybe as sublist? But we need to preserve all info. Could make two subsections? But we shouldn't create extra headings unless needed. Could include both required and preferred under Qualifications withindicating required and preferred. Or we could have Requirements heading for required, and Qualifications for preferred? The instruction says we can use those headings if there is real content. We have both required and preferred; we could split: Requirements for required, Qualifications for preferred. That seems reasonable. Thus:
Requirements
with- each required item.
Qualifications
with- each preferred item.
Now Skills: The posting includes skills like "Excellent interpersonal, verbal, and written communication skills." etc. Those are already in qualifications. Could create Skills section but might be redundant. Better to not create Skills if content already covered. We'll skip Skills.
Benefits: There is a Benefits paragraph after "Additional Information". It says: "Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible."
We have specific benefits mentioned earlier: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Also mention of wide range of benefits. We can create Benefits section with
- items: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Also mention of wide range of benefits (maybe as a paragraph). We'll include those.
Pay and Schedule: Not mentioned specifically. No pay or schedule details. So we omit those sections.
Now we need to remove boilerplate: EOE, EEO, background check, AI disclosure, etc. Also remove "Additional Information" heading? We'll keep benefits paragraph but discard the link instruction? The instruction says to preserve ALL substantive information; the link to benefits page is substantive? It's a URL; we could keep as part of benefits paragraph. But we should not include navigation/legal/EEO etc. The link is okay.
We also need to remove "Additional Information" heading; we can just incorporate its content into Benefits section.
Now produce HTML fragment.
Structure:
About the role
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Then Responsibilities. We need to ensure we don't duplicate content. The "Job Description" sentence we included in About the role paragraph; okay. Now Responsibilities list. We'll createResponsibilities
- with each item.
We need to be careful to not include duplicate sentences.
Let's compile list items:
1. Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
2. Responds to questions and concerns.
3. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
4. Maintains patient confidentiality per HIPAA regulations.
5. Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
6. Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
7. Correctly identifies and collects patient demographic information in accordance with organization standards.
8. Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
9. Reaches out to patients to schedule an appointment as defined.
10. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
11. Informs patients of any issues with securing the financial account for their encounter.
12. Completes out-of-pocket estimations as requested by patients.
13. Provides training and education as needed.
14. Manages work schedule efficiently, completing tasks and assignments on time.
15. Completes other duties assigned by manager.
16. Cross-training between various departments will take place to ensure coverage.
17. Participates in Quality Assurance reviews to ensure integrity of patient data information.
18. Uses effective service recovery skills to solve problems or service breakdowns when they occur.
19. Utilizes department and hospital policies and procedures to complete assigned
- items: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Also mention of wide range of benefits (maybe as a paragraph). We'll include those.
Pay and Schedule: Not mentioned specifically. No pay or schedule details. So we omit those sections.
Now we need to remove boilerplate: EOE, EEO, background check, AI disclosure, etc. Also remove "Additional Information" heading? We'll keep benefits paragraph but discard the link instruction? The instruction says to preserve ALL substantive information; the link to benefits page is substantive? It's a URL; we could keep as part of benefits paragraph. But we should not include navigation/legal/EEO etc. The link is okay.
We also need to remove "Additional Information" heading; we can just incorporate its content into Benefits section.
Now produce HTML fragment.
Structure:
- each preferred item.
Now Skills: The posting includes skills like "Excellent interpersonal, verbal, and written communication skills." etc. Those are already in qualifications. Could create Skills section but might be redundant. Better to not create Skills if content already covered. We'll skip Skills.
Benefits: There is a Benefits paragraph after "Additional Information". It says: "Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible."
We have specific benefits mentioned earlier: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Also mention of wide range of benefits. We can create Benefits section with
- each required item.