Patient Access Specialist - Park Hill Family Clinic

Job Summary

We are recruiting for a mission-driven Patient Access Specialist - Park Hill Family Clinic to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency

About the Role

• Serves as the first point of contact for patients and families across all outpatient clinic registration areas.
• Registers and checks in patients for outpatient services.
• Verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information.
• Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access.
• Communicates delays, coverage concerns, or registration issues that may impact patient care or throughput.
• Supports same-day add-ons, walk-ins, and schedule changes.
• Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service.
• Works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement.
• Maintains accuracy in registration and financial collection.
• Provides coverage and flexes across departments or clinics in response to staffing and operational needs.
• Ensures adherence to all applicable federal, state, and organizational regulatory requirements.
• Serves as a resource for new hires by providing ongoing training support and answering questions as needed.

Essential Functions

• Accurately registers and checks in patients for outpatient services.
• Talks with patients about their financial responsibilities in a clear and respectful way.
• Collaborates with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access.
• Works collaboratively with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
• Maintains accurate patient information.
• Collects, verifies, and updates demographic, guarantor, and insurance information at each visit.
• Communicates delays, coverage concerns, or registration issues that may impact patient care or throughput.
• Supports same-day add-ons, walk-ins, and schedule changes.
• Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service.
• Works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues.
• Maintains accuracy in registration and financial collection.
• Provides coverage and flexes across departments or clinics in response to staffing and operational needs.
• Ensures adherence to all applicable federal, state, and organizational regulatory requirements.
• Serves as a resource for new hires by providing ongoing training support and answering questions as needed.

Education & Work Experience

• No High School Diploma and/or No GED Required
• No experience required

Knowledge, Skills and Abilities

• Organization and Attention to detail
• Effective communication
• Problem Solving
• Prioritizing workflow and determining priority
• Demonstrating professional work behavior by following Denver Health guidelines/policies
• Multi-tasking and handling a high volume of tasks at one time
• Entering data quickly and accurately
• Completing daily work by the end of the shift
• Working collaboratively with a team
• Typing 25 wpm
• Knowledge of Microsoft Office Suite
• Familiarity with Epic

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Comprehensive medical, dental, vision plans in addition to employer paid disability and life insurance
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.