Patient Access Specialist (On-Site) (H)

Core Job Functions

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contact patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities prior to date of service and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Serves as a lead resource for lower-level Patient Services staff.
• Recommends new approaches to management for enhancing performance and productivity.
• Deploys critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, email, web messages, fax, or email.
• Works independently and deals effectively with stress, due to heavy workload and the handling of complex patient inquiries.
• Serves as a role model, facilitator, and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients, and families.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.

Core Qualifications

• A high school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Knowledge, Skills and Attitudes:
• Skill in data entry and completing assignments accurately and with attention to detail.
• Ability to communicate effectively in both oral and written form.
• Ability to process and handle confidential information with discretion.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Outstanding interpersonal skills with a commitment to service excellence.
• Able to handle multiple tasks, software systems, and technologies simultaneously.
• Ability to establish and maintain effective working relationships with patients and staff.
• Knowledge of generally accepted accounting procedures and principles.

Benefits

• Competitive salaries.
• A comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.