Patient Access Specialist/MA/Dental Assistant

Patient Access Services

• Compassionate, friendly, and professional customer communications in person, over the phone and in writing.
• Credits to a positive working environment by demonstrating the RiverStone Health Mission, Vision, and Values.
• Collect, prepare, and enter data accurately into multiple electronic health record in a timely manner.
• Provide patient services, which may include greeting, registration, making appointments, rescheduling, follow-up, outreach, medical records requests, and escorting patients to applicable service areas.
• Help patients determine any assistance programs for which the patient may qualify and/or directing the patient to Care Management Services for referral to other Riverstone Health services or community support services as needed.
• Proper documentation and verification of patient’s insurance information including dental insurance, requesting copays/payment for services, money handling, answering, and routing calls, scanning patient documents, and preparing correspondence.
• Excellent internal communication with other RiverStone employees, and providers to ensure efficiencies and quality customer service.
• Willingness and ability to ensure excellent work, support of others and participate in quality improvement processes.
• Prepare and coordinate special projects as needed.
• Resolve problems and concerns, and report issues and incidents using RiverStone processes.
• Keep public facing areas clean and tidy.
• Attend staff and educational meetings.
• Represent RiverStone Health in meetings, trainings or public events when needed.
• Planning and communication with community partners. (Including coordination of RSH mobile unit outreach events, school staff coordination, ect.)

Medical Assistant & Dental Assistant Services

• Take patient vital signs (including height, weight, blood pressure, pulse, respiration, etc.).
• Complete rooming process per defined policy to prepare the patient for their medical appointment.
• Document patient’s medical, family, surgical, and hospitalization history as advised by the medical provider.
• Maintains patient charts, including preparing all necessary documentation for appointments, signing, dating, and verifying completed documentation for accuracy.
• Collects necessary medical information from the patient and enters it into the computer system.
• Responsible to respect and maintain privacy, dignity, and confidentiality of patients at all times.
• Chart preparation for scheduled provider visits including walk in patients as requested by the care team. Include the review of the medical record to obtain relevant records and documents needed in advance of the patient appointment.
• Print out immunization history from ImMTrax.
• Provide patient education, counseling, and follow-up.
• Accessing outside facilities for additional medical records.
• Communicating pre-visit needs with the patients and clinical care team.
• Review the Clinical Decision Support System (CDSS) and review for compliance.
• Follow up with patients regarding post-visit instructions.
• Maintains supply inventory in exam rooms. Ensures supplies are in stock and order supplies as needed.
• Sets up sterile instrument trays for medical provider or dentist for use in procedures as necessary.
• Aid provider with medical procedures as required for patient care (chaperone pelvic exam, assist with sterile skin procedure, etc.).
• Help inform and comfort patients before, during and after dental treatment.
• Cleans room as appropriate after examination and in between patient care.
• Obtain, process, and complete CLIA waived testing.
• Ensures infection control measures are utilized in the cleaning and routine maintenance of equipment and exam rooms.
• Variety of assignments may include lab coverage or x-ray coverage (if x-ray certified).
• Recognizes that managing patient care is a team effort that involves clinical and nonclinical staff (e.g. physicians, nurse practitioners, physician assistants, dentist, nurses, medical assistants, educators, front desk staff, schedulers, etc.) interacting together to achieve the patient’s stated objectives.
• Will provide coverage on an as needed basis to other satellite clinics as requested by your supervisor.
• Prepares and coordinates special projects under the direction of your supervisor.
• Completes outreach to patients as a member of the patient care team.
• Professional and courteous telephone and welcoming etiquette is displayed and performed at all times.
• Willing to be trained on lab draws and immunizations.
• Chair side dental assistant duties.

Education And Experience

• High School diploma or equivalent.
• Medical Assistant certification or 1 year of clinical experience.
• Must be willing to complete Radiation Health & Safety (RHS) Certification through DANB within 6 months of hire.
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications

• One or more years of medical office and/or electronic health record experience.
• Medical terminology training or experience.
• Experience working with an underserved population.
• Experience working in a customer service environment.

Knowledge, Skills And Abilities

• Computer literacy, including Excel, Outlook, and Word.
• Knowledge of modern office procedures, practices, and equipment.
• Ability to maintain a calm and positive demeanor during difficult client interactions.
• Ability to display non-judgmental and empathetic listening skills.
• High degree of detail-oriented skill level.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
• Ability to work collaboratively and maintain a positive work environment.
• Ability to meet deadlines.

Physical Demands And Working Conditions

• Work is mainly performed in a mobile clinic setting.
• Will be expected to drive a 40-foot mobile unit and travel to different clinic locations.
• Work in outreach settings including outdoors and at community events.
• Constant standing, walking, and reaching with hands and arms.
• Frequent sitting and use of hands.
• Occasional kneeling or crawling.
• Occasional lifting up to 10 pounds.
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
• Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom To Act & Decision Making

• Work is structured by public health regulations and established medical practices.
• Decisions directly affect the quality of services provided to the public.

Communications & Networking

• Work directly with other team members to provide quality customer service for patients.

Budget & Resource Management

• Not applicable.