Patient Access Specialist - Laboratory Float Pool

Principal Responsibilities

• Answer all incoming calls, identify the need of the caller and take messages as required.
• Check patients in, verify patient information and update information/register new patients as needed.
• Collect co-pay and/or payment at time of service as required.
• Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
• Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization.
• Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact.
• Request future charts, add ons, stat, etc. Pull charts in office if required.
• Compile office charts for appointments one day in advance.
• Document patient requests to the office nurse through EHR.
• Work Televox reports specifically for assigned provider / provider group.
• Work office bump list / wait list / normal letters / overdue orders for assigned provider / provider group.
• Work the Access Center Task list for assigned provider / provider group.

Knowledge, Skills And Abilities

• Proficient and accurate typing skills required.
• Knowledge of medical terminology is preferred.
• Deductive reasoning.
• Ability to work under pressure with accuracy.
• Excellent attendance in previous work environment.
• Demonstrates intermediate computer skills and knowledge of computer software programs.
• Effective verbal, written and interpersonal communication skills.

Education/Experience

• A High School graduate or GED preferred.
• A minimum of one (1) year of medical office and/or phone experience preferred.

Working Environment

Office type environment requiring extended periods of sitting.

PHI/Privacy Level

HIPAA1