Patient Access Specialist (Interpreter)

About the role

The Patient Access Specialist at HealthNet provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous, and professional manner. This position ensures compliance with the Americans with Disabilities Act (ADA) and provides equal access to people with all levels of abilities.

Responsibilities

• Receives initial phone calls from patients and/or referring Providers via telephone.
• Affirms patients' needs to determine if triage by a nurse is necessary and schedules appointments accordingly.
• Accurately completes registrations and pre-registrations for patients.
• Schedules patient appointments.
• Provides directions to health center locations.
• Directs patients to schedule transportation through their insurance provider if needed.
• Provides patients with educational materials, written and/or verbal (excluding clinical information).
• Collects, completes, and data enters time audits for patient's visits and no-shows.

Who is HealthNet?

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN. Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers, 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Requirements

• Currently not sponsoring work visas.
• High School Diploma or equivalent required.
• Bilingual in Spanish.

Knowledge of medical practices and insurance providers preferred.

Medical coding; ICD-10; CPT coding experience preferred.

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes (at least 80+ calls per day).
• Ability to work independently; handle detail and work well under pressure.
• Ability to effectively interact with a widely diverse population of patients, visitors, and staff.
• Ability to make decisions; problem solve; and provide sound judgment.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Reliable transportation required, may require travel.

Physical Requirements

• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Will be exposed to all patient elements.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plans
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use
• Tuition Reimbursement
• Employee Referral program
• Fair Labor Standards Act Classification: Non-Exempt
• Equal Employment Opportunity