Patient Access Specialist - FT Night shift

About Us

Emerus is the leader in small‑format hospitals, partnering with health systems such as Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our 29‑bed facility in Kelly includes a 14‑bed Emergency Department and 8 inpatient beds. We are fully accredited and committed to delivering compassionate, comprehensive care to every patient, while fostering a diverse, equitable workplace for our healthcare professionals.

Position Overview

The Patient Access Specialist serves as a liaison among patients/families, payers, Patient Financial Services, and the broader care team. The role involves obtaining and verifying accurate demographic and insurance information, securing financial responsibility, and supporting hospital reimbursement while ensuring compliance with EMTALA, DNV, HIPAA, and other regulations.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA, and all applicable hospital and government regulations.
• Provide excellent customer service, building quality relationships with patients and staff.
• Protect patient safety by ensuring proper identification and triage upon arrival.
• Answer telephone calls professionally, record messages, and route them to appropriate medical staff.
• Obtain signatures on required forms and consents.
• Enter complete and accurate demographic information into the patient accounting system.
• Verify insurance benefits for all plans, ensuring correct payor and plan entry.
• Obtain insurance authorizations as required by individual plans.
• Maximize collection efficiency by pursuing payments at the time of service in a customer‑service‑oriented manner.
• Scan registration and clinical documentation into the system and maintain medical records.
• Assist with coordinating patient transfers to other hospitals when necessary.
• Respond to medical record requests from patients, physicians, and other hospitals.
• Maintain cash drawer according to policies and keep logs of payments, transfers, and admissions.
• Maintain visitor and vendor logs.
• Keep the front desk, restroom, waiting room, break area, and patient rooms clean when assistance is needed.
• Receive and distribute deliveries and mail to appropriate departments.
• Notify appropriate contacts of any equipment malfunctions or maintenance needs.
• Attend staff meetings and other required company‑sponsored meetings.
• Assist medical staff as needed and perform additional duties as assigned.

Requirements

• High School Diploma or GED (required).
• 2 years of patient registration and insurance verification experience in a health‑care setting (preferred).
• Emergency Department registration experience (strongly preferred).
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors (required).
• Basic understanding of medical terminology.
• Fluency in English (written and oral communication required).
• Fluency in both English and Spanish is required for the El Paso market.

Skills

• Excellent customer service skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) – strongly preferred.
• Ability to accurately enter and manage patient demographic and insurance data.
• Strong attention to detail and compliance orientation.
• Effective communication and interpersonal abilities.

Schedule

Night Shift (7 p.m. – 7 a.m.), Full‑time position located at the Kelly facility.