Patient Access Specialist/Front Desk (Full-Time Days/Mids Swing Shift)
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate. Keep all substantive info.
We need to parse the posting.
Content:
- About Us HIGHLIGHTS: includes shift, job type, facility type, job perks, location, description of Emerus, mission, etc. This could be "About the role" or maybe "About Us". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include overview.
- Position Overview: purpose of position, liaison, etc. Could be part of About the role.
- Essential Job Functions: list of duties. That's responsibilities.
- Other Job Functions: additional duties.
- Basic Qualifications: list of qualifications.
- Also mention "Position requires fluency in English; written and oral communication Fluency in both English & Spanish is a requirement in the El Paso Market" and "Pennsylvania Candidates : Act 33 ... & Act 73 ...". Those are qualifications/requirements.
- Job perks: Night/Weekend shift differentials, 401K MATCH (100% vested day one of eligibility!), Paid Employee Referrals! FREE Parking! That's benefits.
- Shift: Days/Mid Shift Swing (9A-9P) - schedule info.
- Job type: Full-Time.
- Facility type: 18 bed Small-Format Hospital (8 ER, 10 Inpatient) - maybe not needed but could be part of About the role.
- Location: Brentwood AHN Neighborhood Hospital: address.
We must not include cookie/navigation/legal/EEO etc. There's none.
We must not include duplicated lines.
We must not invent or summarize away detail.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. We have schedule (shift) and benefits (perks). No explicit pay mentioned. So we should not create Pay section.
We should include Schedule section with shift info.
We should include Benefits section with perks.
We should include About the role (maybe combine About Us highlights and Position Overview). Must not repeat job title as heading.
We should include Responsibilities (Essential Job Functions + Other Job Functions). Could combine.
We should include Requirements (maybe Basic Qualifications + specific clearances). Or Qualifications. The instruction lists both Requirements and Qualifications as possible headings. We need to decide which to use. We have "Basic Qualifications". Could map to Qualifications. Requirements could be things like "2 years of patient registration...", "Knowledge of various insurance plans", etc. But those are also qualifications. To avoid thin sections, we can combine into one Qualifications section that includes all qualification-related info. Or we could have Requirements and Qualifications separate if we have distinct content. Let's see: Basic Qualifications includes: High School Diploma or GED, required; 2 years of patient registration and insurance verification experience in a health care setting, preferred; Emergency Department registration experience, strongly preferred; Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required; Basic understanding of medical terminology; Excellent customer service; Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred; Position requires fluency in English; written and oral communication; Fluency in both English & Spanish is a requirement in the El Paso Market; Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
That's all qualifications/requirements. So we can have a single Qualifications
with a - list.
Responsibilities: Essential Job Functions list (many bullet-like sentences) plus Other Job Functions list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each duty as a list item.
We must not repeat job title as heading.
We must not put Job ID/requisition numbers as headings (none present).
We must output only HTML fragment.
Let's craft.
First, About the role: combine About Us highlights and Position Overview.
About Us highlights includes: Patient Access Specialist/Front Office SHIFT: Days/Mid Shift Swing (9A-9P) JOB TYPE: Full-Time FACILITY TYPE: 18 bed Small-Format Hospital (8 ER, 10 Inpatient) JOB PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day one of eligibility!), Paid Employee Referrals! FREE Parking! LOCATION: Brentwood AHN Neighborhood Hospital: 3290 Saw Mill Run Blvd., Pittsburgh, PA 15227 We are Emerus, the leader in small-format hospitals... mission statement etc.
Position Overview: The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
We'll include that as prose under About the role.
We should not repeat shift etc as separate headings; we will have Schedule and Benefits sections later.
Thus About the role will contain the description of company, mission, purpose, location, facility type, job type maybe? But job type is Full-Time; could be included but maybe better to keep in About the role.
But we have separate Schedule section for shift; Benefits for perks.
Thus About the role can include: location, facility type, job type, company overview, position overview.
Let's list:
- Location: Brentwood AHN Neighborhood Hospital: 3290 Saw Mill Run Blvd., Pittsburgh, PA 15227
- Facility type: 18 bed Small-Format Hospital (8 ER, 10 Inpatient)
- Job type: Full-Time
- Company: Emerus, leader in small-format hospitals, mission etc.
- Position overview: purpose as liaison, facilitate patient tracking and billing.
We'll put that in
paragraphs.
Now Responsibilities: combine Essential Job Functions and Other Job Functions.
Essential Job Functions list:
- Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
- Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
- The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
- Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
- Provide and obtain signatures on required forms and consents
- Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
- Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
- Obtain insurance authorizations as required by individual insurance plans where applicable
- Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
- Scan all registration and clinical documentation into the system and maintain all medical records
- Assist with coordinating the transfer of patients to other hospitals when necessary
- Respond to medical record requests from patients, physicians and hospitals
- Maintain cash drawer according to policies
- Maintain log of all patients, payments received, transfers and hospital admissions
- Maintain visitor/vendor log
Other Job Functions:
- Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
- Receive deliveries including mail from various carriers and forward to appropriate departments as needed
- Notify appropriate contact of any malfunctioning equipment or maintenance needs
- Attend staff meetings or other company sponsored or mandated meetings as required
- Assist medical staff as needed
- Perform additional duties as assigned
We'll make each a
- .
Now Qualifications: list all from Basic Qualifications plus language requirements and clearances.
Let's list:
- High School Diploma or GED, required
- 2 years of patient registration and insurance verification experience in a health care setting, preferred
- Emergency Department registration experience, strongly preferred
- Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
- Basic understanding of medical terminology
- Excellent customer service
- Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred
- Position requires fluency in English; written and oral communication
- Fluency in both English & Spanish is a requirement in the El Paso Market
- Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date
We'll put each as
- .
Now Benefits: job perks: Night/Weekend shift differentials, 401K MATCH (100% vested day one of eligibility!), Paid Employee Referrals! FREE Parking!
We'll list each as
- .
Now Schedule: shift: Days/Mid Shift Swing (9A-9P). Also maybe mention full-time? But schedule is shift.
We'll put
or
- ? Since it's a single item, we can use
.
Now we must not include Pay section.
Now ensure we don't include any boilerplate like "We are committed to fostering a work environment..." That's part of About Us highlights; we should keep it as it's substantive about company culture. It's not boilerplate EEO; it's part of mission. Keep.
Now output HTML fragment.
Structure:
About the role
...
Responsibilities
- ...
...
Qualifications
...
Benefits
...
Schedule
...
Make sure no extra whitespace? It's fine.
Now craft the content precisely.
About the role paragraph(s). Could be multiple but we can combine into one
with sentences.
Let's write:
Emerus is the leader in small-format hospitals, partnering with respected health systems to provide care patients need in the neighborhoods they live, by teams they trust. The organization is committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all Healthcare Pros.
Location: Brentwood AHN Neighborhood Hospital, 3290 Saw Mill Run Blvd., Pittsburgh, PA 15227. Facility type: 18‑bed Small‑Format Hospital (8 ER, 10 Inpatient). Job type: Full‑Time.
Position Overview: The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out‑of‑pocket responsibility from guarantors to maximize hospital reimbursement.
That seems good.
Now Responsibilities list.
We'll copy each bullet exactly as in posting, but ensure we keep punctuation.
Essential Job Functions:
- Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
- Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
Qualifications
with a- list.
Responsibilities: Essential Job Functions list (many bullet-like sentences) plus Other Job Functions list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each duty as a list item.
We must not repeat job title as heading.
We must not put Job ID/requisition numbers as headings (none present).
We must output only HTML fragment.
Let's craft.
First, About the role: combine About Us highlights and Position Overview.
About Us highlights includes: Patient Access Specialist/Front Office SHIFT: Days/Mid Shift Swing (9A-9P) JOB TYPE: Full-Time FACILITY TYPE: 18 bed Small-Format Hospital (8 ER, 10 Inpatient) JOB PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day one of eligibility!), Paid Employee Referrals! FREE Parking! LOCATION: Brentwood AHN Neighborhood Hospital: 3290 Saw Mill Run Blvd., Pittsburgh, PA 15227 We are Emerus, the leader in small-format hospitals... mission statement etc.
Position Overview: The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
We'll include that as prose under About the role.
We should not repeat shift etc as separate headings; we will have Schedule and Benefits sections later.
Thus About the role will contain the description of company, mission, purpose, location, facility type, job type maybe? But job type is Full-Time; could be included but maybe better to keep in About the role.
But we have separate Schedule section for shift; Benefits for perks.
Thus About the role can include: location, facility type, job type, company overview, position overview.
Let's list:
- Location: Brentwood AHN Neighborhood Hospital: 3290 Saw Mill Run Blvd., Pittsburgh, PA 15227
- Facility type: 18 bed Small-Format Hospital (8 ER, 10 Inpatient)
- Job type: Full-Time
- Company: Emerus, leader in small-format hospitals, mission etc.
- Position overview: purpose as liaison, facilitate patient tracking and billing.
We'll put that in
paragraphs. Now Responsibilities: combine Essential Job Functions and Other Job Functions. Essential Job Functions list: - Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records - Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships - The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital - Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff - Provide and obtain signatures on required forms and consents - Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle - Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system - Obtain insurance authorizations as required by individual insurance plans where applicable - Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion - Scan all registration and clinical documentation into the system and maintain all medical records - Assist with coordinating the transfer of patients to other hospitals when necessary - Respond to medical record requests from patients, physicians and hospitals - Maintain cash drawer according to policies - Maintain log of all patients, payments received, transfers and hospital admissions - Maintain visitor/vendor log Other Job Functions: - Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff - Receive deliveries including mail from various carriers and forward to appropriate departments as needed - Notify appropriate contact of any malfunctioning equipment or maintenance needs - Attend staff meetings or other company sponsored or mandated meetings as required - Assist medical staff as needed - Perform additional duties as assigned We'll make each a
- . Now Qualifications: list all from Basic Qualifications plus language requirements and clearances. Let's list: - High School Diploma or GED, required - 2 years of patient registration and insurance verification experience in a health care setting, preferred - Emergency Department registration experience, strongly preferred - Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required - Basic understanding of medical terminology - Excellent customer service - Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred - Position requires fluency in English; written and oral communication - Fluency in both English & Spanish is a requirement in the El Paso Market - Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date We'll put each as
- . Now Benefits: job perks: Night/Weekend shift differentials, 401K MATCH (100% vested day one of eligibility!), Paid Employee Referrals! FREE Parking! We'll list each as
- .
Now Schedule: shift: Days/Mid Shift Swing (9A-9P). Also maybe mention full-time? But schedule is shift.
We'll put
or
- ? Since it's a single item, we can use
. Now we must not include Pay section. Now ensure we don't include any boilerplate like "We are committed to fostering a work environment..." That's part of About Us highlights; we should keep it as it's substantive about company culture. It's not boilerplate EEO; it's part of mission. Keep. Now output HTML fragment. Structure:
About the role
...
Responsibilities
- ... ...
Qualifications
-
...
Benefits
-
...
Schedule
...
Make sure no extra whitespace? It's fine. Now craft the content precisely. About the role paragraph(s). Could be multiplebut we can combine into one
with sentences. Let's write: Emerus is the leader in small-format hospitals, partnering with respected health systems to provide care patients need in the neighborhoods they live, by teams they trust. The organization is committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all Healthcare Pros. Location: Brentwood AHN Neighborhood Hospital, 3290 Saw Mill Run Blvd., Pittsburgh, PA 15227. Facility type: 18‑bed Small‑Format Hospital (8 ER, 10 Inpatient). Job type: Full‑Time. Position Overview: The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out‑of‑pocket responsibility from guarantors to maximize hospital reimbursement. That seems good. Now Responsibilities list. We'll copy each bullet exactly as in posting, but ensure we keep punctuation. Essential Job Functions: - Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records - Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships