Patient Access Specialist

Job opening at multiple hospital entry points including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and others.

Responsibilities

• Perform pre-registration, registration, and verification activities.
• Gather and process patient demographic and financial information.
• Identify source of payment and collect payments.
• Interface with insurers, hospital staff, and medical staff.
• Maintain current knowledge of Federal and State regulatory compliance guidelines and Joint Commission requirements.
• Promote departmental objectives through cooperation and quality performance.
• Cross-train in multiple administrative support functions and registration points.
• Work in a fast-paced, stressful environment with varied shifts including weekdays and weekends.
• Depending on the facility and shift, assist patients physically into registration areas and/or provide bedside registration.
• Participate in and facilitate communication between supervisors, Revenue Cycle Department staff, and management to improve processes.
• Adhere to departmental objectives through cooperation and quality performance.
• Drive/travel to multiple facilities/locations as needed.

Requirements

• High School diploma or GED required.
• Minimum one year of experience in patient access, registration, billing, cash collection, insurance, and/or pre-certification in a medical environment preferred.
• One year of customer service experience in any field preferred.
• One year of clerical experience in a medical office setting; other related experience may be considered.

Skills

• Demonstrated knowledge of insurance plans and coordination of benefits.
• Understanding of registration processes, collection, and cash receipting in compliance with regulatory standards.
• Knowledge of emergency codes and appropriate responses.
• Familiarity with applicable federal and state healthcare regulations.
• Excellent interpersonal and communication skills.
• Experience and competency in customer relation skills.
• Ability to organize and prioritize work in a stressful environment with changing priorities.
• Ability to interact with individuals of all cultures and levels of authority.
• Ability to maintain confidentiality.
• Ability to work effectively as a team member and individually.
• Good oral and written communication skills.
• Good problem-solving skills.
• Basic medical terminology (knowledge can be obtained through formal classes or work experience).
• Basic computer skills and experience in patient registration systems.
• Detailed knowledge of government payors.
• Cross-trained in multiple areas, including all registration points.
• Ability to read procedural orders and perform basic scheduling functions.
• Understanding of insurance benefits, plans, and coordination of benefits.

Benefits

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.