Patient Access Specialist

About the role

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders through compassionate and evidence-based treatment aimed at improving quality of life. Our commitment to diversity, equity, and inclusion is central to our work with patients and employees. We invest in enhancing programs to expand access to care and offer flexibility, with patient care at the heart of everything we do.

Responsibilities

• In-person full-time, Monday - Friday, 5:30am - 1:30pm
• Manage scheduled appointments by checking in patients and alerting staff to patient presence; direct walk-in patients to appropriate staff
• Collect relevant patient information while maintaining HIPAA compliance
• Manage all incoming telephone calls, representing the agency as the first point of contact with a pleasant and professional demeanor; route calls, messages, and deliveries to appropriate staff in a timely fashion
• Follow systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
• Manage co-pay and self-pay amounts for patient visits, including documenting amounts received and alerting patients to outstanding balances
• Receive clinical alerts and ensure adherence to patient restrictions, including toxicology screens and appointments with clinical staff
• Assist with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
• Manage the waiting area milieu by observing the safety and well-being of patients and visitors; alert security and clinical staff to situations requiring intervention
• Maintain cleanliness and order of front desk and waiting room areas

Requirements

• Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment (five plus years preferred)
• Working knowledge of medical insurance plans, billing, and regulations
• Strong knowledge of and advanced experience with Microsoft Office products; ability to become familiar with firm-specific programs and software
• Excellent verbal and written communication, professional telephone manners, interviewing, and interpersonal skills to interact with patients, families, healthcare team members, and external agencies
• Ability to multi-task and adapt to changing priorities
• Ability to act with integrity, professionalism, and confidentiality
• A high degree of personal motivation and drive to achieve personal and professional goals
• Valid driver’s license

Benefits

• Competitive compensation
• Full benefits: Medical, Dental, Vision
• Life Insurance
• 401K
• Tuition Reimbursement
• Paid Professional Development Time
• Student Loan Repayment Program
• Paid Vacation Time

Pay

The base pay range for this position is $20/hour - $21/hour. Factors such as geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.

Kolmac Integrated Behavioral Health has been a leader in outpatient treatment since 1973. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania.