Patient Access Specialist

Scheduled Weekly Hours: 40

About the role

Join our team as a Patient Access Specialist! Support patients throughout the registration and financial clearance process by verifying demographic and insurance information, creating cost estimates for upcoming services, and communicating patient financial responsibility. This role works closely with clinical teams and insurance carriers to ensure accurate information and a smooth patient experience. Ideal for someone with strong customer service skills and attention to detail. If you’re passionate about helping others and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact!

Responsibilities

• Verify demographic and insurance information
• Create cost estimates for upcoming services
• Communicate patient financial responsibility
• Collaborate with clinical teams and insurance carriers

Requirements

• High school diploma or equivalency
• Successful completion of defined core competency testing
• 1 year experience in an office setting requiring customer service responsibilities
• Time management and organization skills
• Healthcare experience and familiarity with patient eligibility, insurance, or registration scheduling is a plus
• Strong computer skills desired

Benefits

• Starting pay of $19.05/hour + more for experience
• 401(k) with matching
• Paid time off
• Competitive health insurance
• Wellness programs to keep you and your family healthy
• Tuition reimbursement
• Career Growth/CDC – Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

Schedule

• 1.0 FTE, 40 hours/week, 8-hour shifts
• Monday – Friday between the hours of 6:30am – 5:00pm (no weekends or major holidays)
• Location: Onalaska, WI for on-site training
• Remote eligible after completion of training