Patient Access Scheduling Representative (Outpatient), Per Diem, Day Shift

About the role

Adventist Health Ukiah Valley has been deeply connected to the community since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year.

Responsibilities

• Facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services and coordination of scheduled programs.
• Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty.
• Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.
• Covers front desk duties when needed.
• Maintains patient scheduling data base.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure.
• SUBMIT DOCUMENTATION FOR RETRO-AUTHORIZATION AS APPROPRIATE, FILES AND APPEALS FOR DENIAL OF SERVICES.
• Develops monthly Wellness newsletter, updates website and develops promotional flyers.
• Actively participates in training.
• Performs other duties as assigned by department leadership.
• Performs other job-related duties as assigned.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Preferred Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred Two years' healthcare experience: Preferred

Qualifications

• Essential Functions: Coordinates and schedules patient care for all wellness programs. Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients. Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base. Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure. SUBMIT DOCUMENTATION FOR RETRO-AUTHORIZATION AS APPROPRIATE, FILES AND APPEALS FOR DENIAL OF SERVICES. Develops monthly Wellness newsletter, updates website and develops promotional flyers. Actively participates in training. Performs other duties as assigned by department leadership. Performs other job-related duties as assigned.

Skills

• Substantial knowledge of the job and experience.
• Communication skills.
• Medical and healthcare knowledge.
• Financial clearance.
• Interpretation of policies and procedures.

Benefits

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Pay

The estimated base pay for this position is $25.00 to $30.01. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Schedule

Shift Length: 8 Hours