Patient Access Scheduling Representative - CASUAL

Position Summary

Essential Functions and Responsibilities as Assigned

• Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs.
• Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner.
• Collects, documents, scans all required demographic and financial information.
• Provides physician and/or diagnostic appointment scheduling.
• Maintains knowledge of insurance and authorization requirements.
• Performs real-time insurance verification and interprets responses.
• Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services.
• Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.

Qualifications

• High school diploma or equivalent
• 1-year experience in a customer service role or health care industry

Additional Information

• Schedule: Per Diem
• Requisition ID: 26002758
• Daily Work Times: 10am - 3pm
• Hours Per Pay Period: 0
• On Call: No
• Weekends: No