Patient Access Scheduler I (Diagnostic)

This position is ECB status — requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.

About the role

The Patient Access Scheduler I (Diagnostic) coordinates scheduling of multiple outpatient diagnostic appointments across the health system. This role delivers a positive customer service experience by scheduling appointments effectively and efficiently for patients.

Responsibilities

• Coordinates accurate scheduling of multiple outpatient diagnostic appointments for locations and departments across the health system; schedules appointments based on availability of resources and in a manner that reduces delay of services.
• Accepts and prioritizes incoming phone calls; triages information for urgent procedure requests and sends critical requests for supplies and services to appropriate personnel to enable early ordering and to complete pre-authorization processes.
• Obtains necessary and required information defined by department procedures and provides instructions, as directed.
• Schedules correct procedures and enters orders accurately and efficiently into the clinical system meeting established productivity standards; accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.

Requirements

• Minimum 1 year of experience in a healthcare environment such as hospital, physician office or imaging facility.
• Clerical, customer service/support, data entry or call center environment experience, preferred.

Qualifications

• High School Diploma or GED.

Skills

• Excellent communication, telephone, customer relations and organizational skills.
• Ability to work in a fast-paced environment.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Knowledge of medical terminology.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrent with computer activities.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

• Works directly with patients and/or customers.
• Works with internal customers via telephone or face-to-face interaction.
• Works with external customers via telephone or face-to-face interaction.
• Works with other healthcare professionals and staff.

Schedule

Variable schedule, variable days and hours.

Location

Virtual Office, Oklahoma 73105