Patient Access Scheduler, Boca Centralized Scheduling, FT, 9A-5:30P (Remote)

About the Organization

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, Baptist Health has been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, it was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

The culture at Baptist Health is rooted in purpose, with a focus on personal connections among colleagues and meaningful relationships with patients and their families. The organization is committed to supporting employees at every stage of their journey, both personally and professionally, through a "grow our own" philosophy.

About the Role

The incumbent will be responsible for scheduling patient appointments, including diagnostic, surgical, therapy, physician office visits, and other procedures/treatments. This role involves obtaining and verifying necessary demographic and insurance information, registering patients, and entering data into the scheduling system. The position operates in a call center environment and requires meeting individual quality metrics while adhering to the Baptist Health philosophy of service excellence.

Responsibilities

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments.
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Meet individual quality metrics in a call center environment.
• Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Requirements

• High School diploma, GED, or equivalent training/experience.
• Completion and passing of the Patient Access training course.
• Ability to work in a high-volume, fast-paced work environment.
• Basic mathematical calculation skills.
• Detail-oriented, organized, team player with excellent customer service and interpersonal communication skills.
• Compassionate and professional demeanor.

Qualifications

• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, EMR applications).
• Accurate typing skills.
• Knowledge of regulatory guidelines, including HIPAA, AHCA, EMTALA, and Medicare coverage structure (e.g., medical necessity compliance guidelines).
• Bilingual (English/Spanish or English/Creole) preferred.
• Minimum required experience: Less than 1 year.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources beyond traditional benefits.
• Wellness program to help eliminate medical plan deductibles, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $17.27 - $21.93 per hour, depending on experience.