Patient Access Representative - Variable Shift

We are looking to add top talent to our Baptist Hospitals of Southeast Texas team. Join us in performing Sacred Work!

Benefits

• Matched Retirement Plan
• Paid Time Off
• Comprehensive Benefit Plan – Medical, Dental, Vision and more
• Bonus Potential

Responsibilities

• Gather and input patient demographic and financial information into the computer
• Monitor and correct information in the computer to ensure accuracy of billing and clean claims
• Serve as initial contact with patients, completing and verifying all registration information
• Collect patients' financial responsibility
• Enter status changes in the computer and verify patients' insurance
• Utilize knowledge of medical terminology and procedures to assist patients with required forms, including informed consents
• Refer patients to appropriate sources for further information regarding their care
• Complete all work queues for quality improvement and collections daily, including updating errors found in daily assigned reports
• Collect co-payments, deductibles, and co-insurance
• Determine appropriate priorities for activities based on work demand and provide outstanding customer service
• Report to work on time as scheduled, completing expected registrations based on position and shift in a timely and accurate manner
• Perform all other duties as assigned within the patient access departments
• Effectively transfer essential information during shift transitions to achieve team goals
• Obtain all appropriate information required for the registration of inpatients, outpatients, ER, and pre-admissions, inputting this information into the computer system
• Scan and obtain appropriate copies of documents into the ERM system
• Check daily emails for communication with supervisors
• Communicate any actual or potential problems regarding financial arrangements with the Patient Access Supervisor
• Respond to all reasonable requests in a timely manner and communicate concisely and effectively with others

Requirements

• High School diploma or equivalent
• 1 – 3 years’ experience