Patient Access Representative - Variable Shift

Responsibilities

• Gather and input patient demographic and financial information into the computer.
• Monitor and correct information in the computer for accuracy of billing and clean claims.
• Complete and verify all registration information, collect patient’s financial responsibility.
• Enter status changes in the computer and verify patients' insurance.
• Utilize computer systems and clerical skills to accomplish position responsibilities.
• Assist patients in completing required forms, including informed consents, and refer to appropriate sources for further information.
• Complete all work queues for quality improvement and collections daily, including updating errors found in daily assigned reports.
• Collect co-payments, deductibles, and co-insurance.
• Determine appropriate priorities for activities based on work demand and provide outstanding customer service.
• Report to work on time as scheduled, complete expected registrations based on position and shift in an accurate and timely manner.
• Obtain all appropriate information required for the registration of inpatients, outpatients, ER, and pre-admissions, inputting this information into the computer system and obtaining appropriate copies and scanning documents into the ERM system.
• Check daily emails for any communication with the Supervisor, communicate any financial arrangement issues to the Patient Access Supervisor.
• Respond to all reasonable requests in a timely manner and communicate concisely and effectively with others.

Requirements

• High School diploma or equivalent.
• 1 - 3 years’ experience.

Qualifications

Proficient in utilizing computer systems and clerical skills.

Knowledge of medical terminology and procedures in assisting patients.

Skills

• Computer proficiency
• Clerical skills
• Medical terminology and procedures

Benefits

Competitive benefits offered including a matched retirement plan, paid time off, comprehensive benefit plan (medical, dental, vision), and bonus potential.