Patient Access Representative | UF Health Corp. |Full-Time | Variable

About the role

As a 'first impression' to our customers, you will greet and assist patients and provide excellent service in person and on the phone. You will manage patient inquiries, confirm insurance coverages, process payments, communicate clearly to patients and medical staff, and maintain accurate patient records.

Responsibilities

• Check patients in and out when they arrive/leave appointments
• Answer phone lines to address patient inquiries
• Document insurance information, personal information, payment methods, and other important patient details
• Keep patient files updated
• Communicate important information and details to other medical care staff
• Contact insurance companies regarding coverage, pre-approvals, billing, and other issues
• Process payments from patients
• Manage various types of paperwork, ensuring appropriate signatures are acquired
• Perform other clerical duties

Requirements

• High School diploma or equivalent
• Working knowledge of medical and insurance terminology
• Customer service experience preferred
• Strong communication and customer service skills
• Ability to input extensive data accurately