Patient Access Representative| SMCF Emergency Department | 21.5 hrs/wk

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Department Details

Department Details: Patient Access Representative in the Emergency Department.

Job Schedule

Shift: Evening
Job Schedule: Part time
Weekly Hours: 21.50

Salary Range

Salary Range: $16.25 - $23.00

Responsibilities

• Greet patients & verifies demographics
• Create, scan & route documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collections co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

Company Information

Sanford Health is the largest rural health system in the United States and is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Facility: Sanford Med Ctr Fargo
Location: Fargo, ND
Address: 5225 23rd Ave S, Fargo, ND 58104, USA

Equal Opportunity Employer

Sanford is an EEO/AA Employer M/F/Disability/Vet.