Patient Access Representative/Scheduler – Cancer Center

Job Summary

This position schedules appointments for Cancer Center patients and collects and verifies all patient demographic and financial information while adhering to ethical and legal standards and recognizing and responding to emergencies while demonstrating professional characteristics.

Responsibilities

• Provides excellent customer service while greeting, welcoming patients, answering the telephone, screening, and routing calls appropriately in a courteous and prompt manner.
• Registers and admits patients in EMR by obtaining relevant patient demographic and insurance information.
• Schedules procedures, infusions, appointments and referrals.
• Directs patients and visitors to the desired destination.
• Copies requests with internal copy service.
• Takes new patient referrals.
• Requests authorizations for IHS, VA, and primary care providers for Medicaid.
• Maintains lists of patients needing monthly itemized statements for Aflac.
• Prints off and mails statements monthly to patients for their cancer policies.
• Collects and posts payments for services provided.
• Sorts, reviews, and distributes daily mail to appropriate staff.
• Orders patient nutritional services supplies as needed.

Qualifications

A high school diploma or general education degree (GED); or equivalent combination of education and experience. One year of medical office experience preferred.

Benefits

• Comprehensive benefits for qualifying full-time and part-time employees.
• Health insurance, dental insurance, vision insurance, life insurance, a 403(b)-retirement plan, and generous paid time off.
• Additional benefits for those qualifying include: Flexible Spending Account, Employee Assistance Program for mental health, Education Loan Program, and community discounts including the Prairie Lakes Wellness Center.

Prairie Lakes Healthcare System

Prairie Lakes Healthcare System is an independent, non-profit rural healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota. The system has a Drug Free Workplace Policy and requires positive reference checks and pre-employment background screening as a condition of employment.