Patient Access Representative (Receptionist) - Behavioral Health Department

Generations Family Health Center, Inc. is a regional community health center covering a thirty-seven-town rural region in eastern Connecticut with sites in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides a full range of primary care services to all ages, including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School-Based Health Centers.

About the role

Major job duties include greeting patients, answering phones, scheduling appointments, obtaining information from patients, posting procedures, and collecting fees. You will provide excellent customer service and work as part of a multidisciplinary team, including dental, medical, behavioral health, health support, and community program staff.

Responsibilities

• Greet patients and visitors
• Answer and direct phone calls
• Schedule appointments
• Obtain and verify patient information
• Post procedures and collect fees
• Collaborate with multidisciplinary teams

Requirements

• High school diploma (post-secondary education preferred)
• Typing and computer skills
• Familiarity with dental/medical terminology and billing procedures
• Experience in a dental/medical office is helpful
• Detail-oriented with strong multitasking abilities
• Able to work in a fast-paced environment

Benefits

• Medical and vision insurance with no employee premium for employee-only coverage (dependent coverage costs may apply)
• 403(b) Retirement Savings Plan with employer contributions
• Group life insurance
• Short-term disability insurance
• Paid time off, including:
  • Paid sick time
  • Paid vacation
  • Paid personal hours
  • 9 paid holidays
• Quarterly Perfect Attendance Bonus
• Longevity Bonus recognizing years of service
• $500 annual education reimbursement
• Quarterly Bonus for certified interpreters (certification class provided following documented proficiency in Spanish, Haitian/Creole, or Mandarin)

Pay

$18.15/hour

Schedule

Full-time, 40 hours/week with predictable scheduling

Location: Putnam, CT (Behavioral Health Department)