Patient Access Representative-Radiology Administration

Job Description

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Affords assistance in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Affords open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Affords assistance in the shadowing/precepting of new employees.

  Education Requirement

  • A high school diploma or equivalent, required.
  • An associate's degree, preferred.

  Licensure Requirement

  • (Not specified)
  • CPR certification (based on position and as determined by manager).

  Skills

  • Demonstrated computer skills required with the ability to navigate most current technology systems.
  • Strong administrative skills.
  • Excellent customer service and organizational skills.

  Experience

  • One year of health care experience, preferred.

  Physical Requirements

  • OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required), Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel.
  • FREQUENTLY: Bend/twist, Patient Equipment.
  • CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking.

  Additional Physical Requirements

  • Ability to multi-task within a stressful environment.