Patient Access Representative - PRN | Days/Evenings

SUPERVISION

Reports directly to the Patient Access Supervisor.

Description Of Position/Responsibilities And Duties

• Greets all customers in a professional and friendly manner.
• Quickly ascertain the reason for the visit and ensure the patient is in the correct area.
• Ensures patients receive a timely registration and typically do not exceed 15 minutes.
• Collects updated demographic information and accurately codes information on all patients.
• Completes patient estimates using EPIC RTE.
• Uses Clearance on all applicable patients and only excludes those that have Medicaid, Medicare and a secondary insurance.
• Strives to meet cash collection goals.
• Obtains all signatures, using e-signatures, paying special attention to Medicare patients and the additional forms required.
• Provides a copy of the important Medicare notice to all Medicare patients.
• Completes MSP on all Medicare patients while also informing patient of questionnaire and the reasoning behind it.
• Answers all appropriate questions and ensures accurate information is entered.
• Obtains a copy of the patient’s photo ID and insurance card (if applicable and available).
• Documents are scanned to accounts ensuring documents are clear when saved.
• Notifies the insurance representative for insurance verification of coverage and benefits on appropriate accounts as well as initiating an authorization when necessary.
• Is knowledgeable of the LCMH Financial Assistance program and is well versed and able to give a clear definition of the program to all customers.
• Attentive at all times and can identify when help is needed and is able to give clear directions to all customers.
• If customer cannot understand, employee escorts the patient to the appropriate area.
• Immediately notifies House Supervisor or the Transfer Service of all direct admissions at the time of arrival to ease some of the wait time for the patient.
• Knowledgeably discusses MyChart and explains the advantages of the system encouraging them to provide their email address.
• Affords without prompting of patient flow in their assigned area, without hesitation the employee is able to quickly analyze the area and clear up any backlog.

Education And Work Experience

• High school graduate or GED.
• At least one year of experience working in healthcare related field, preferably finance.
• Adequate keyboard skills (40 words per minute typing rate).
• Basic computer skills.
• Strong organizational and communication skills, including ability to discuss medical issues.
• Negotiation skills including assertiveness and being proactive.
• Ability to read, write and speak intelligible English; Ability to communicate with patients, family, peers and medical personnel.
• Basic math skills and appropriate phone etiquette.
• Requires emotional stability and resilience; Must be adaptable to change, be decisive, and demonstrate foresight; Exhibits organizational and leadership ability.

Physical Demands/Work Environment

• Work may require evenings, nights, weekends, holidays and/or a flexible schedule depending on the needs of the unit/department/service.
• Requires professional written and verbal communication and interpersonal skills.
• Ability to deal with stressful situations and conflict resolution.

Benefits

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.