Patient Access Representative (PRN)

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility.

Responsibilities

• Scheduling patient appointments
• Registration of patients
• Benefit verification
• Pre‑certification
• Financial clearance, including pre‑visit collection
• Ensuring the most accurate patient data is obtained and populated into the patient record
• Maintaining knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies

Qualifications

• 1‑3 years of clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Ability to communicate effectively both orally and in writing; excellent telephone etiquette required
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical hospital staff, and insurance companies
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines, and perform daily assignments with a high level of accuracy
• Knowledgeable and experienced with various computer systems; ability to use a 10‑key calculator and computer keyboard
• Physical requirements: ability to push, pull, and/or lift 50 lbs on a regular basis; prolonged standing and walking during each shift; ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

From day one, Mercy offers outstanding benefits.

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period