Patient Access Representative | Pediatric Specialties - Broadway Scheduling/Outbooking | 40 hrs/wk
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Department Details
- Working with Children and their families in a fast-paced environment at Broadway Children's clinic
- Mostly patient-facing, behind the scenes work with call intake, occasionally registration and outbooking
Registration
- Greet patients & verify demographics
- Create, scan, and route documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collections co-payments, pre-payments, and payments on account balances
- Works through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs
- Coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Additional Duties
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiate & collaborate on patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Qualifications
- High school diploma or equivalent preferred
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful; customer service skills essential
- Six months' customer service experience desired
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
Company Information
- Sanford Health is the largest rural health system in the United States
- Dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland
- Facility: Sanford Broadway Clinic
- Location: Fargo, ND
- Address: 737 Broadway N, Fargo, ND 58102, USA
- Shift: 8 Hours - Day Shifts
- Weekly Hours: 40.00
- Salary Range: $16.25 - $23.00
Company Details
- Department Details: Working with Children and their families in a fast-paced environment at Broadway Children's clinic, mostly patient-facing, behind the scenes work with call intake, Occasionally registration and outbooking
- Job Schedule: Full time
- Pay: $16.25 - $23.00
- Department Details: Working with Children and their families in a fast-paced environment at Broadway Children's clinic, mostly patient-facing, behind the scenes work with call intake, Occasionally registration and outbooking
- Job Schedule: Full time
- Pay: $16.25 - $23.00
Company Contact
- For more information about Total Rewards, visit https://sanfordcareers.com/benefits
- Sanford is an EEO/AA Employer M/F/Disability/Vet
Application Instructions
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org. Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Requisition Number
R-0262380
Job Function
Revenue Cycle