Patient Access Representative - Mother Baby

About the Role

The Patient Access Representative greets patients and family members and obtains or verifies demographic, clinical, financial, and insurance information during patient registration for service delivery. Responsibilities include entering patient and guarantor information into the patient accounting system, collecting patient signatures on required forms, and imaging or copying registration documents.

Additional duties involve obtaining and processing signed physician orders, conducting online insurance eligibility and benefit verification, notifying patients or guarantors of liabilities, collecting payments, and referring cases to financial counseling as needed. May also provide escort and directional support to patients, family members, and visitors.

Schedule

Part-time, 16 hours per week on the 3rd shift:

• Week 1: Friday 11:00 PM – 7:00 AM, Saturday 11:00 PM – 7:00 AM
• Week 2: Sunday 11:00 PM – 7:00 AM, Monday 11:00 PM – 7:00 AM

Training: The first two weeks require attendance Monday through Friday, 8:00 AM – 4:30 PM.

Location

Onsite at Grand Rapids Mother/Baby Jefferson Ave.

Requirements

• High school diploma or equivalent (required)
• 1 year of customer service experience (required)
• HFMA CRCR or NAHAM CHAA certification required within one year of hire
• Medical terminology (required)
• Knowledge of diagnostic and procedural coding
• Experience with insurance verification, including explaining benefits and securing authorizations

Responsibilities

• Know, understand, and demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise in daily behaviors and decisions.
• Research, collect, and analyze information to identify opportunities, develop solutions, and resolve issues.
• Collaborate on performance improvement activities to enhance program efficiency and patient experience.
• Utilize multiple system applications for analysis, reporting, and educational material development.
• Apply knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety.
• Synthesize and analyze data, providing summaries, graphical presentations, and actionable recommendations.
• Maintain working knowledge of applicable federal, state, and local laws, Trinity Health’s Integrity and Compliance Program, and Code of Conduct.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By embracing our differences, we grow stronger together and deliver compassionate, person-centered care.