Patient Access Representative - Mercy Lebanon ER - Full Time, Weekend Night

Position Details

The Patient Access Representative facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.

Experience and Education Requirements

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• A high school diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Effective communication skills, both oral and written, and excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and perform daily assignments with high accuracy.
• Knowledgeable and experienced with various computer systems, including the ability to use a 10-key calculator and computer keyboard.

Physical Requirements

• Prolonged standing and walking during each shift.
• The ability to push, pull, and/or lift 50 lbs on a regular basis.
• The ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• Outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans.
• Opportunity to join a caring, collaborative team where your voice matters.
• Support for innovation, technology, and compassion in shaping the future of healthcare.
• Growth opportunities as Mercy continues to expand.