Patient Access Representative Lead
About the role
You are the first face patients see—and the one who sets the tone for a warm, positive, and professional experience. In many ways, you are the face of Legacy. As we work to fulfill our mission of making life better for others, we rely on caring, capable individuals to support patients throughout their healthcare journey. As a Patient Access Representative Lead, you'll use your strong communication and interpersonal skills to gather insurance and demographic information, help patients and families understand financial responsibilities, collect co-payments, and secure legal documentation required for state and federal compliance. Your attention to detail in creating accurate medical and financial records will support not only patients, but also the medical professionals who care for them. Legacy Salmon Creek Medical Center is Southwest Washington’s most modern hospital, offering the latest technology in a setting designed for comfort and care for the whole family. We feature innovations in joint replacement, robotic surgery, pelvic health for women, cancer care, intensive care for newborns, neurosurgery, medical care for children and more.
Responsibilities
- Coordinate daily operations of Patient Access staff at a designated site or department.
- Direct workflow, delegate tasks, and resolve operational issues in real time.
- Create and maintain staff schedules to ensure adequate coverage and efficiency.
- Serve as a working lead, performing all functions of a Patient Access Representative.
- Collaborate with the department manager to support team performance and meet departmental goals.
- Act as a resource to staff, providing guidance and support in problem-solving and customer service.
- Serve as the primary non-clinical contact for all hospital-based patient visits.
- Greet, register, check in, and admit patients, depending on service line and scope.
- Collect accurate demographic information, provider details, and medical decision-maker contacts.
- Verify insurance coverage and benefits; determine financial responsibilities.
- Assist patients and families in understanding and accessing insurance or financial resources.
- Provide information on self-pay options and discounts when applicable.
- Collect copayments, co-insurances, deposits, and other payments at the point of service.
- Ensure legal documentation is complete and compliant with State and Federal regulations.
- Collaborate with Revenue Cycle departments and hospital units to maintain accurate medical and financial records.