Patient Access Representative-Lead-ASCC

Patient Access Representative-Lead

Responsibilities

• Provide coaching and training to the patient access team, fostering a patient-centered culture.
• Develop, coordinate, and deliver training programs for new and existing patient access staff.
• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and train new staff; provide backup assistance to other Patient Access areas during high-volume periods.
• Collaborate with department leaders to identify training needs and implement strategies that enhance overall patient access operations and customer service quality.

Qualifications

• High school diploma/GED and one (1) year experience of clinical admissions, patient registration, or patient scheduling.

Skills

• Advanced knowledge of patient throughput workflows and regulations.
• Advance in revenue cycle healthcare systems.
• Ability to maintain confidentiality.
• Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.
• Demonstrated analytical skills to discover root cause of errors and properly correct.
• Good verbal and written communication skills.
• Maintains professional standards.
• Effective organizational skills.
• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.