Patient Access Representative Intermediate

Job Summary

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for complex accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available
• Refers complex questions as needed
• Screens and approves patients for financial assistance programs
• Aids and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Aid patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provides customer service for inbound and outbound telephone calls
• Mentor other staff as needed
• Other duties as assigned

Required Qualifications

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
• 6+ months of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc)
• Intermediate level of proficiency with Microsoft Office products
• To work full time, 40 hours/week starting at 2:30pm, 3:30pm, and 5:30pm
• Must be 18 years or older

Preferred Qualifications

• Epic Experience
• Experience with electronic medical records

Physical Demands

• Consistent walking, standing, bending, turning, etc
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.