Patient Access Representative III - Per Diem - 139910
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Requirements: Minimum Qualifications: A minimum of three (3) years of registration or medical front office experience or equivalent combination of education and experience. Thorough Knowledge of third-party payers. Demonstrated knowledge of medical terminology. Must possess excellent customer service skills. Highly proficient with MS Office applications (Excel, Word). Possess strong communication skills, with the ability to convey complex ideas clearly both verbally and in writing to audiences at all levels. Possess the personal characteristics of professionalism, credibility, commitment to high quality standards, innovation, and accountability. Ability to interact effectively with the public, including patients, visitors, clinical and support staff.
We can list as
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Qualifications: Preferred Qualifications: Patient Access experience in a hospital setting. UC San Diego - Extended Studies Intensive Revenue Cycle Course Certificate. Experience with insurance and authorization verification. Strong knowledge of third party payors including federal, state, and private health plans. Bilingual English/Spanish. Knowledge of medical terminology. Knowledge and articulation of hospital patient forms, as required by JACAHO/GAD, etc. Prior cash handling experience. Experience completing Birth certificates.
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Skills: Could be derived from qualifications but maybe we can combine communication, MS Office, etc. However we already have those in Requirements. Might be redundant. The instruction: prefer a few substantive sections over many thin ones. Could combine Skills into Requirements or Qualifications. But we need to follow headings list; we can include Skills if we have specific content not already covered. We have communication skills, MS Office proficiency, etc. Those are already in Requirements. Could still create Skills section listing those. But to avoid thin sections, maybe we omit Skills and keep Requirements and Qualifications.
Benefits: No explicit benefits mentioned. So omit.
Pay: We have Hiring Pay Scale $34.64 / Hour. Also Annual Full Pay Range $76,692 - $76,692 (prorated). Hourly Equivalent $36.73 - $36.73. Also note factors. We'll include Pay section with those details.
Schedule: Work Schedule Days, Variable. Appointment Type Per Diem. Appointment Percent 20%. Locations: interchangeable between Hillcrest, La Jolla and East Campus Medical Centers based on business needs. Also SPECIAL CONDITIONS: Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs. So schedule section can include that.
We'll output HTML fragment with sections as needed.
Structure:
About the role
... description ...
Responsibilities
Requirements
Qualifications
Pay
Hiring Pay Scale: $34.64 per hour. Annual Full Pay Range: $76,692 – $76,692 (prorated for appointment percentage
Schedule
Per Diem appointment at 20% time. Work schedule: Days, Variable. Must be able to work various hours, days, shifts, on-call, and various locations (Hillcrest, La Jolla, East Campus Medical Centers) based on business needs.
We need to ensure we don't repeat job title as heading. We didn't. We need to drop boilerplate like EEO, etc. Check for any duplicated lines: we have description includes "UC San Diego Health's Revenue Cycle department supports the organization's mission..." We'll keep that. We need to preserve all substantive information; not invent or summarize away detail. So we need to keep details like "Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs." and "Employment is subject to a criminal background check and pre-employment physical." That's part of SPECIAL CONDITIONS; we could include in Schedule or maybe a separate section? But we have no heading for Special Conditions; we could incorporate into Schedule or maybe a separate section like "Additional Requirements". But the instruction only allows those headings; we could put that info in Schedule or Requirements. Since it's about work conditions, schedule fits. We should also include "Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs." and "Employment is subject to a criminal background check and pre-employment physical." The latter is not schedule; maybe we could add to Requirements? It's a condition of employment. Could be placed in Requirements as a bullet. But we already have Requirements for qualifications; maybe we can add a bullet there. However the instruction says "Prefer a few substantive sections over many thin ones." Adding a bullet to Requirements is fine. We need to preserve all substantive info; we should not drop the criminal background check and pre-employment physical. So we need to include that somewhere. We could add a bullet under Requirements: "Employment is subject to a criminal background check and pre-employment physical." Also "Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs." could go under Schedule. Let's incorporate. Now check for any other specifics: "Contract Total Openings: 3". Could be included maybe in About the role or a separate metadata but we can drop as minor metadata? The instruction says do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it. So we could include a short paragraph with metadata like "Total openings: 3; Worksite: La Jolla; Union: EX; Appointment Type: Per Diem; Appointment Percent: 20%." But we already have schedule section covering some. Could add a short p after About the role maybe. But we should avoid duplication. We have schedule section already includes Per Diem, 20%, variable days, locations. We could add "Total openings: 3" there. Let's craft schedule paragraph: "Per Diem appointment at 20% time (total openings: 3). Work schedule: Days, Variable. Must be able to work various hours, days, shifts, on-call, and various locations (Hillcrest, La Jolla, East Campus Medical Centers) based on business needs." Now Pay section: include hiring pay scale, annual full pay range, hourly equivalent, note about proration. We might also mention factors but that's generic; we can omit as it's not specific numeric. Now About the role: include the description paragraph(s). The description includes two paragraphs: first about Revenue Cycle department mission, second about team and career opportunities. We'll combine. Let's write:
UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world — one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.
That seems good. Now Responsibilities: list as above. We need to ensure we capture all duties: "efficiently collect accurate demographic information, review and interpret complex insurance benefits, obtaining prior authorizations, patient estimates, cash collections, interaction with public assistance programs (i.e., Medi-Cal, CCS) implementation of Medicare requirements, interaction with physicians/office personnel as well as other hospital personnel, units and departments, and referral of appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care. Interact with hospital departments such as Utilization Review and Patient Business Services to ensure correct and timely reimbursement." We'll split into list items. Now Requirements: list each bullet. We'll include: - Minimum of three (3) years of registration or medical front office experience or equivalent combination of education and experience. - Thorough knowledge of third-party payers. - Demonstrated knowledge of medical terminology. - Excellent customer service