Patient Access Representative III - Cancer Center Admissions

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers.

Essential Duties

• Performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services.
• Collecting proper demographic and financial data to ensure hospital bills are paid by a third party payer or the patient.
• Verifying insurance eligibility, referral coordination, and securing authorization.
• Acting as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelor's Degree: preferred
• 2 to 4 years of registration, scheduling, and insurance authorization experience within a healthcare setting is required.
• 5 years of customer service experience is required.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
• Proficient computer skills; experience with Microsoft Office applications (Outlook, Word, and Excel) preferred.
• Experience with EPIC and medical office workflows; insurance verification experience preferred.

Other Information

• Full-time position: 8AM - 5PM
• ECU Health About ECU Health Medical Center: ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
• General Statement: It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.