Patient Access Representative II - Dialysis Vascular Access Clinic
About the role
Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health. ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Responsibilities
- Scheduling, registration and insurance verification for outpatient and inpatient services
- Collecting proper demographic information
- Securing authorizations for procedures
- Acting as primary liaison for patients receiving professional and hospital services
Requirements
- High School or Equivalent (GED) or higher
- 1 to 2 years of Registration and/or Billing experience within a healthcare setting
- 3 to 5 years of customer service experience
Qualifications
- Associate Degree preferred
- Bachelor's Degree preferred
- Experience with EPIC and medical office workflows
- Experience with Microsoft Office/PC-based applications (Outlook, Word, Excel)
Skills
- Excellent communication (written and oral)
- Detail orientation
- Organization
- Multitasking
- Insurance Verification experience
Pay
$17 - $23.78 per hour
Schedule
Full Time, Monday‑Friday, 7:00 AM to 3:30 PM