Patient Access Representative II

Organization: MHLB-Memorial Hospital Los Banos

About the role

Serves as the face-to-face point of contact for patients. This role is intended for positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering and financially clearing patients for service delivery. Enhances the patient experience throughout all interactions by serving as the customer service point of contact at the point of service, demonstrating knowledge of Sutter Health’s system and service offerings.

Responsibilities

• General knowledge of patient access, financial counseling, and functions in acute and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws.
• Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks/projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency skills.
• Ability to work with and maintain confidential information.
• Handle hazardous drugs in the course of work, including managing, storing, preparing, receiving, unpacking, transporting, disposing of, or administering drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) in accordance with USP 800 guidelines.

Requirements

• High School Diploma or General Education Diploma (GED).
• 1 year of recent relevant experience.

Pay

Pay range is $25.23 to $35.31 per hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to, a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program.

Schedule

• Varied schedule (per diem/casual).
• 8-hour shifts.
• Variable days of the week, including every weekend.