Patient Access Representative II

About the role

The Patient Access Services Representative reports to the Patient Access Services Supervisor. This role facilitates accurate and timely completion of registration, verifying and preparing patient accounts for inpatient and outpatient billing.

Responsibilities

• Provides high level customer service while facilitating accurate and timely completion of registration.
• Verifies and prepares all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.
• Reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information.
• Works with patients to set up payment arrangements and to arrange/apply for assistance programs.
• Aids in collecting copayments and deductibles and solves basic billing inquiries.
• Assists with scheduling a variety of children's specialty appointments and procedures at the MUSC Children's Summey Medical Pavilion.

Requirements

• Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment.
• A minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

Qualifications

• Energetic and enthusiastic personality.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of medical terminology and billing processes.

Benefits

• Comprehensive health insurance coverage.
• Paid time off and holidays.
• Professional development opportunities.

Pay

Hourly pay rate commensurate with experience.

Schedule

40 hours per week, Monday through Friday.

Medical University of South Carolina (MUSC)

MUSC is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.