Patient Access Representative I - Physical Therapy - PRN
About the role
Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health. ECU Health Chowan Hospital in Edenton is a 25‑bed critical access hospital which provides programs and services to 110,000 people in 6 counties. The facility offers medical and surgical services, including intensive care, a specialty care clinic and a dedicated outpatient surgery area with endoscopy capabilities. A 7‑bed emergency department serves approximately 15,000 patients per year and team members have access to a telemedicine link with the Brody School of Medicine at East Carolina University.
Responsibilities
- Create the first impression of the organization's services to patients, families, and external customers.
- Perform outpatient scheduling and registration for all patients (emergency, ambulatory, and inpatients).
- Collect proper data, documents, and signatures to ensure hospital bills are paid by third‑party payer or the patient.
- Serve as the first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.
Requirements
- High school diploma or GED (or higher) required.
- Associate degree preferred.
- Bachelor’s degree preferred.
- Minimum 2 years of customer service experience required.
- 1–2 years of registration and/or billing experience in a healthcare setting preferred.
Skills
- Excellent written and oral communication.
- Strong detail orientation.
- Organizational abilities.
- Multitasking skills.
- Basic computer proficiency.
Pay
$17.00 – $22.86 per hour
Schedule
PRN (as‑needed) position.