Patient Access Representative I - Engebretsen Medical Clinic

About the role

As a Patient Access Representative I at the Engebretsen Medical Clinic in Des Moines, you will be the first point of contact for patients and visitors, ensuring a positive and seamless experience through greeting, registration, financial screening, appointment scheduling, and connecting patients with support resources while supporting front office operations and revenue cycle processes.

Responsibilities

• Takes actions to create a positive customer experience for internal and external customers.
• Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met.
• Manages the waiting area.
• Ensures the reception area and waiting room is clean and tidy.
• Maintains visitor log.
• Provides and collects visitor badges.
• Accurately documents messages and communicates to the appropriate individual.
• Schedules patient appointments for medical and/or dental clinics, identifying and correcting inaccuracies.
• Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address